Screen Printing Terms and Conditions
MINIMUMS
Screen Printing / Embroidery Minimum:
- 24 pieces per design.(8 color maximum)
DTG Minimum:
- 1 piece per design. (Unlimited colors!)
Pricing decreases significantly as quantity increases.
WHY THIS POLICY?… Our operation is primarily set up for larger production. Smaller orders are both time and labor extensive. Smaller orders have a higher cost due to the amount of labor and time put into setting up the presses for shorter print runs.
If a small quantity is needed, ask about our DTG Printing service.
TURNAROUND TIME
Standard turnaround time is 7-10 business days from the approval of artwork proof and the receipt of payment. Turnaround time is based on customer needs and current production schedule. This turnaround time is not guaranteed. Finishing services such as inside tag relabeling or fold and poly bagging can add to this turnaround time.
Please make us aware of any specific in-hand due date you may have when placing your order.
Requested deadlines do not make them effective. If a specific due date is required, it must be approved by Palmetto Blended at the time of order placement.
WHY THIS POLICY?… Our production schedule can and often fluctuates based on current production needs. Palmetto Blended operates on a first come, first serve basis. As with any manufacturing, the sooner an order is put in queue the faster it will see production. While we do everything within our ability to maintain a shorter than average turnaround time, each order can present unforeseen challenges which can cause delay. This window of time for turnaround offers a more realistic time frame for completion of an order.
PAYMENT
All orders must be paid in full prior to production.
Accepted payment types are cash, check, and credit or debit card. All major credit cards are accepted. Net 15 and Net 30 terms are only offered to approved schools, organizations, and select contract accounts.
WHY THIS POLICY?… Simply put, we are not a bank. We are not able to front the funds required to produce every order and then wait to be paid/reimbursed for our services. All orders are produced to exact specs approved by you, the customer. All of our work is guaranteed and in the rare event that there is an issue with the order we will absolutely make it right to your satisfaction.
CANCELLATIONS
Orders can not be canceled after proof approval and payment.
WHY THIS POLICY?… Our production schedule moves very quickly. At times an order may be produced in only a few days. This means that garments and materials may have already be purchased to produce the order. Cancellation of an order after this point would lead to expenses to Palmetto Blended. This policy is in place to prevent those expenses.
RUSH ORDERS
- Turnaround in 5 business days: +30%
- Turnaround in 3 business days: +50%
- Turnaround in 1 business days*: +100%
*Rush orders are accepted based on shop and garment availability.
Rush order spaces are limited. Rush orders are not always possible and must be approved by Palmetto Blended. Rush charges apply to production time only. If an order is being shipped, Palmetto Blended is not responsible for delays on the part of the shipping carrier. The amount of time it takes a carrier to deliver the order is not guaranteed by Palmetto Blended. We have absolutely no control over delays caused by Fedex or other carriers that may be used.
We do not offer same day printing services.
WHY THIS POLICY?… Our production schedule stays at 90%+ capacity year round. This means that Rush Orders often require overtime for our employees. Rush fees are charged to cover our expense of overtime pay to our great team of employees to complete your order. A rush fee is not a “pay to jump the line” fee.
ARTWORK
Artwork must be submitted following these guidelines: https://palmettoblended.com/artwork-requirements/
Artwork creation is charged at an hourly rate of $40.00/hr. with a one hour minimum. This hourly rate also applies to any changes made to artwork that is not submitted within the required guidelines. Artwork review is always free. If a simple fix is needed, it is done free of charge.
Vector redraws are $75.00 per file. Copies of the file are available upon request.
All provided artwork files are kept on file for reorder purposes only. Created and recreated artwork and artwork files remain the property of Palmetto Blended. Proofs, films and screens remain the property of Palmetto Blended and may be discarded without notice.
Why this policy? Artwork creation and correction take time. Our talented team is happy to assist you with your order and are compensated at the industry standard rate.
ARTWORK APPROVAL:
All new artwork and artwork changes are approved via digital proofs sent by email. Approval of artwork proof is required prior to production. We require all approvals to be signed off in person or digitally via email.
WHY THIS POLICY?… This ensures that your order will be produced exactly as expected and intended. No surprises when you open the box! This protects us both and makes sure that we are all on the same page before a single shirt has been printed.
SET UP & SCREEN FEES
Screen fees are only $20 per screen.
WHY THIS POLICY?… We utilize a reclaim process that allows us to clean, reclaim, and reuse screens for dozens of orders. Our reclaim process is very efficient and low cost. In addition, we use an automated screen coater that virtually eliminates wasted photo emulsion and unusable screens that have been poorly coated. In addition, we have invested in UV LED exposure technology that allows screens to be exposed in seconds, saving an enormous amount of time in pre-press. These combined savings allows us to not require larger set up or screen fees.
INK COLOR CHANGES:
Ink color changes are $15.00 per color per change. Ink color changes are not offered on orders under 48.
WHY THIS POLICY?… Changing an ink color in a screen requires the ink to be removed and the screen be cleaned by hand. This charge covers the time, labor, and any resetting up that may be required as often times the screen is removed from the press entirely to be cleaned and have the new ink color added.
SHIPPING:
Orders requiring shipping will be shipped using USPS, Fedex or UPS Ground unless otherwise arranged by the client. Shipping time is additional to turnaround time. Please consider this when placing time sensitive orders. Clients wishing to use their shipping account must make note during order placement.
SAMPLES:
Depending on each project, we may be able to provide blank garment samples at request, 1 per item and at cost plus any shipping fees. Due to prohibitive costs and our setup process, printed samples are not offered. Palmetto Blended utilizes a thorough digital proofing process on all orders.
WHY THIS POLICY?… The pre-press time and labor involved in screen printing makes it cost prohibitive to produce just one or two shirts. Our work speaks for itself and printed samples of previous work can be viewed at our facility. We also have an extensive photo gallery online. Blank apparel samples can be purchased however they can not be returned or applied to an order.
GARMENT AVAILABILITY:
Palmetto Blended reserves the right to substitute garments of comparable brand and/or color when client’s request is unavailable.
PROVIDING GARMENTS:
Customer supplied garments for screen printing are subject to a $2.00/piece handling fee. This covers any extra labor we have to put into unpacking and sorting an order. This does not apply to drop shipments coming from a major distributor.
We do not allow customers to supply their own apparel for DTG (direct to garment) printing.
Clients are required to provide us with a detailed list/breakdown of all the apparel that is to be used per order/design. This list should include Brand, Style Number, Color, and Size and is needed when the order is placed prior to drop-shipping or dropping off garments in person. All garments supplied to Palmetto Blended for screen printing services must be NEW and UNWASHED. Drop shipments must have the Invoice# / job name clearly labeled on the box or used when ordering the apparel from the distributor.
Any garments left at Palmetto Blended for more than 30 days are considered abandoned and are donated or discarded. Palmetto Blended is not responsible for manufacturer/mill defects on provided garments.
Returns are the client’s responsibility. If an order has been canceled and apparel must be returned, an RA and shipping label must be supplied to Palmetto Blended.
Palmetto Blended may be unable or refuse to print on certain garment types. Please contact Palmetto Blended before placing an order if it contains an uncommon apparel type or material.
WHY THIS POLICY?… We receive dozens of boxes every day. It is very easy for an unlabeled box(es) to get buried in the mix. These important details allow us to identify, sort, and check in your apparel for production. Sorting and unbagging blank apparel requires time and labor. Sorting and unbagging fees are in place to cover this expense.
PHOTOGRAPHY:
All production is subject to photography and/or video documentation by Palmetto Blended for but not limited to advertising and demonstration purposes unless otherwise instructed.
SPOILAGE:
Due to unpredictable and unpreventable circumstances in the production process, mistakes sometimes happen. All orders are subject to a 3% spoilage on 100% Cotton and 50/50 apparel, and 5% on 100% Polyester and Tri-blend apparel. While it is rare that misprints will occur, it is common practice in the printing industry to maintain this policy. If an exact number is required, please include extras in your order. In the event a reprint is required within this allowance, reprints will be subject to a press reset fee of $10.00 per print color/screen.
CLAIMS & RETURNS:
All claims must be made within 72 hours from receipt of order. Please email hello@palmettoblended.com immediately if there are errors or problems with any order. Exchanges/reprints are only offered on unworn, unwashed orders returned in their entirety. Partial returns will be satisfied by credit. We do not offer refunds.
WHY THIS POLICY?… We have no idea what or who happens to an order after it leaves our facility. We assume all orders are checked for accuracy when they are received. We feel that 72 hours is adequate time to make us aware of any issues with an order. All orders are produced to exact specs approved/provided by you, the client. All of our work is guaranteed and in the rare event that there is an issue with the order we will absolutely make it right to your satisfaction.
DISCLAIMERS:
Palmetto Blended is not responsible for variances in size/color/construction of garments. Inks and garments can vary in appearance depending on brand and post-production care. Garments with foil, metallic inks or other specialty embellishing should be washed inside out to maximize washability and longevity of the print. Palmetto Blended reserves the right to refuse service without explanation. Palmetto Blended reserves the right to change pricing and terms without notice.